What Professional Careers and Growth Opportunities Are Available at I.K. Hofmann?
Build a career in office and customer service with roles that value organization, communication, and problem solving. Whether you enjoy helping customers, supporting a team, or coordinating projects, you can find steady work, weekly pay, and clear paths into lead or supervisor roles.
careers in office and customer service
What office and customer service jobs do we hire for, and what does each role do?
We hire a range of office and customer service roles that keep operations running smoothly and customers supported.
Customer Service Representatives assist customers by phone, email, or chat, resolving issues, processing orders, and documenting each interaction. Customer Service Agents handle inquiries, troubleshoot problems, escalate when needed, and track cases in CRM or ticketing systems.
Receptionists and Front Office staff greet visitors, route calls, manage mail and deliveries, and keep the front desk organized. Office Assistants support filing, data entry, scheduling, supplies coordination, and projects to help teams stay on track.
Assistants manage calendars, coordinate meetings, facilitate cross department communication, and prepare documents. Executive Assistants handle complex scheduling, travel planning, meeting preparation, and confidential communications for leadership.
Order Management, Data Entry, and Account Coordinators process orders, maintain records, update CRMs or ERPs, and support both internal teams and external customers. Call Center Agents handle high volume inbound or outbound calls, verify customer information, create tickets, and manage escalations.
Team Leads and Supervisors coach teams, manage schedules and KPIs, handle escalations, and improve processes to deliver consistent service.
How can you pick the office or customer service role that fits you best?
If you enjoy people-facing work, consider Customer Service Representative or Receptionist roles where you’ll interact directly with customers and visitors.
If you’re organized and like behind the scenes support, Office Assistant or Administrative Assistant roles are a great match for scheduling, documents, and coordination.
If you thrive in fast paced phone environments, Call Center Agent roles offer high call volumes and clear performance goals.
If accuracy with data and orders is your strength, look at Order Management, Data Entry, or Account Coordinator positions
If you’re ready to lead, Team Lead or Supervisor roles let you coach teams, manage schedules and KPIs, and drive process improvements.
What qualities make a great Customer Service Agent
- Clear communication: Use simple, polite language, summarize at the end of calls or chats, and take accurate notes.
- Active listening: Let customers finish, confirm understanding, and ask focused follow-up questions.
- Problem solving: Diagnose issues quickly, offer practical options, and close the loop with clear next steps.
- Empathy: Acknowledge frustration, show you care, and use a calm tone with helpful phrases.
- Ownership: Take responsibility for the case, set expectations, and follow up on time.
- Resilience: Stay professional under pressure and handle repeat issues without losing focus.
- Systems accuracy: Enter clean data, choose correct categories, and keep CRM or
What core skills do employers look for?
Employers value clear communication, strong problem solving, solid organization, genuine customer empathy, and fluency with systems and tools. Bonus skills include fast, accurate typing; Excel basics like sorting and filters; confident script handling; and calm de‑escalation under pressure.
What pay can you expect?
Typical ranges vary by city and experience (BOE). Check each posting for exact pay.
Customer Service Representative/Agent: $15–$22 per hour
Receptionist: $15–$20 per hour
Administrative Assistant: $18–$28 per hour
Executive Assistant: $20–$40 per hour
Team Lead/Supervisor: $22–$35 per hour or salaried equivalents
Are there premiums or incentives?
Evening or weekend shifts may include premiums. Some clients offer performance bonuses or CSAT incentives.
Weekly pay as a W2 employee with compliant onboarding (I9 and EVerify). Temp to hire roles may convert to fulltime client benefits, which can include medical, dental, vision, 401(k), paid time off, and referral bonuses.
What training and assessments will you complete?
You’ll start with hands-on training for scripts, systems, and company policies. Some clients require short assessments (typing, Excel, or scenario-based). If you work with sensitive data, you’ll take privacy and compliance training. Expect regular QA feedback and coaching with clear KPIs so you know exactly how you’re performing.
How can you grow your career from here?
- Customer service: Start as a CSR, move to Senior CSR, then Team Lead, Supervisor, and Manager.
- Administrative: Begin as an Office Assistant, grow into Administrative Assistant, then Executive Assistant, and Office Manager.
- Operations support: Start in Data Entry, advance to Order Management, then Account Coordinator, and Operations Supervisor.
- Specialized: Build expertise in CRM/ERP, workforce scheduling, quality monitoring, or training and coaching.
“Quinisha was very thorough and communicated quickly. She helped me with any confusion I had with onboarding and was patient and understanding when the paperwork was confusing.” 8/25/2025 Field Compliance Coordinator
“Alicia communicated everything in a very timely manner extremely professional & a great person overall this process was smooth, easy & I got the job thanks Ms. Alicia you're awesome.” 7/15/2024 Janitorial
“Quinisha was not only highly professional but also warm and reassuring throughout the entire process. She kept me informed every step of the way, which gave me confidence and peace of mind. I’m truly grateful for how she advocated for me and worked diligently to help me secure a position. Thanks to her commitment, the process was faster than expected, and I couldn’t be more appreciative of her support.” 8/8/2025 Field Compliance Coordinator
FAQs
How do I get hired by a temp agency
- Apply on our Job Seekers page and connect with a recruiter. We match your skills and preferences to active openings. Many candidates move to interviews within days. After your interview we guide you through onboarding so you can start quickly.
Is working through a temp agency worth it
- Yes. Professional roles often convert to full time. You get weekly pay and benefits as applicable, faster access to opportunities, and a clear path to hire when you perform well.
What documents do I need?
- Valid ID for employment verification and a resume. Include software tools you know and any certifications.
Do you have office jobs near me
- Yes. Search by city or zip on our Jobs page. Set job alerts for Customer Service Representative, Receptionist, Office Assistant, Administrative Assistant, or Supervisor roles near you.